At this year’s Hospitality Industry Technology Exposition (HITEC), Samsung Electronics America, Inc. has renewed its promise to deliver display innovations and content management solutions for its hospitality partners.
“The return to travel and prioritization on guest interaction has shifted the hospitality industry and how it traditionally delivers products and services,” said Chris Mertens, Vice-President of Sales, Samsung Electronics America Display Division. “The move to digitalized platforms has amplified during the pandemic, so we have taken time to reflect, research and gather feedback from the market on how to best meet evolving needs and enhance the hotel experience by making investments in guest-facing technology that leverages today’s display and network infrastructure options.”
As companies develop strategies to reinvigorate their businesses after the most challenging of years, Samsung is proud to help hotel, casino and cruise leaders begin a digital transformation to scale their businesses with the right solutions.“Samsung’s portfolio of hospitality solutions demonstrates our understanding of how digital transformation can contribute to a superlative guest experience,” said Mark Quiroz, Vice President, Product Marketing, Samsung Electronics America Display Division. “These solutions, from our new in-room hospitality TVs to lobby and outdoor LED signage, and to our new all-in-one secure Kiosk solution, showcase Samsung’s ability to elevate the entire guest experience while streamlining operations with a comprehensive technology ecosystem.”
Samsung’s newest guest-facing technology is its New QLED 4K Smart TV Series. The Q60A and Q50A Hospitality TVs combine Samsung’s Quantum Dot processors with 4K resolution and Smart TV features for optimal picture quality and sound. The series boasts Quantum HDR, which offers guests a wider range of brightness and high contrast, while its sleek and slim design simplifies mounting and installations, allowing seamless integration into any environment.
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The Q60A is compatible with Samsung LYNK™ Cloud for easier device management, content management and business analytics for multiple sites and hotel chain properties. LYNK Cloud can also be used as targeted marketing solution for incremental revenue generation. LYNK Cloud controls in-room media to seamlessly deliver smart branded content through Samsung’s secure, commercial-grade TVs, combined with advanced analytics to boost revenue and lower costs. Recognizing the importance of delighting guests with dynamic in-room entertainment, Samsung’s elegant in-room TVs make their rooms feel more like home with the content to match. Guests enjoying content on the Q60A or Q50A can now enjoy YouTube TV TVs for 85+ top channels of entertainment, news, live sports, and more. The Q60A also offers Tubi TV, the ad-supported video-on-demand service with more than 35,000 movies and TV shows, 100+ local and live news channels and 250+ entertainment partners. Samsung will be excited to share new OTT app additions in the coming months.Working with the best brands in hospitality, Samsung’s in-room televisions give hotel management and guests greater control and never before offered interactivity with native compatibility through LYNK Cloud and breathtaking 4K UHD resolution.
The Kiosk’s easy install options, enhanced protective antimicrobial coating , and shatterproof film make it an ideal solution for the revitalized hospitality industry. Fitted with a speaker, printer, scanner and a variety of payment options, including a cradle for major EMV (Europay, MasterCard, Visa) terminals this 24-inch sleek touch display elevates the guest experience and simplifies check-in/out, ordering, and other engagements with its sleek design and simple interface.The display is powered by Samsung’s proven SoC (System on Chip) technology, removing the need for an external PC – all while delivering powerful and reliable technology. The Kiosk’s modern design, ease of use, adaptability and flexible setup in a variety of positions makes it ready for quick implementation with security and management front of mind. This all-in-one functionality makes maintenance fast and easy, ensuring minimal business downtime, a decrease in operating costs for hotels, as well as increased satisfaction for guests – many of whom are digitally savvy and expect digital solutions to elevate their travel experience.
Sales of EVs (electric vehicles) are expected to rapidly grow, along with the installation of EV charging stations. Recognizing the opportunity this offers the hotel industry, which is seeking ways to attract new guests, Samsung’s Kiosk is designed to help customers provide a best-in-class charging service while adding a visual channel for guest services, membership programs and third-party advertising.
Demonstrating how its digital signage displays and software can create seamless and engaging EV guest experiences, Samsung is pleased to showcase at its booth a demonstration of an EV charging station that utilizes its Kiosk solution with a BMW i8 hybrid sports car. Combining luxury with necessity, the charging station demonstrates how hotels can make a sophisticated impression, and drive revenue and brand loyalty throughout the guest journey while building sustainability leadership.The Kiosk’s touch screen display can use user data and programmatic advertising technology for targeted advertising, as well as deliver hotel messages and service offers, and community messages. With its MagicINFO 9 Remote Management feature, hotel management can easily manage content and improve efficiency by identifying any issues in real-time and taking necessary measures when a problem occurs. Remote control capabilities enable the diagnosis of issues and remote control of essential functions such as switching the screen on and off.
Samsung’s premier content and device management software solution, MagicInfo 9, streamlines management’s ability to create, schedule and play content across multiple devices on a single signage network. A product that has seen incredible updates over the past 13 years, MagicInfo 9 goes beyond a traditional content management system in regard to remote management and security to boost operations efficiency and lower overhead through interactive displays with engaging advertising opportunities. This platform is ISO certified for data security and privacy, giving it the full functionality to support hospitality signage and customers’ brand stories.
Since its inception, LYNK Cloud has a reputation as the best all-in-one platform for maintaining, monitoring and managing fleets of in-room TVs. Its comprehensive platform was engineered for hospitality and remains the leading product for cost-effective, real-time performance monitoring. The value of technology updates and personalized touches has transformed guest expectations. Keeping guests informed and personalizing programming to their liking has never been easier with easy-to-manage updates options. Advanced business analytics and content authoring tools makes it the complete management solution for engaging, revenue driving in-room/cabin media.
Outdoor: Samsung will showcase its newest product in its outdoor LED display portfolio, the XPR-B. The XPR-B is a flexible, all-in-one display solution designed for a variety of small and medium-sized hospitality businesses. Dubbed the ‘LED in a Box’ the XPR-B comes complete with a simple, web-based content management solution allowing hospitality IT managers to to disseminate important information quickly. Samsung’s outdoor displays are designed in recognition of how properties are today leveraging digital displays that are fully integrated, self-contained and can be used in heat, cold, rain, snow, and dust. The key is choosing the highest quality, brightest screens that allow full visibility in bright ambient light, even while wearing polarized sunglasses.Indoor: Large videowalls are the newest trend in architecture and design for hospitality public spaces, which is why Samsung is proud to showcase its The Wall. The Wall features MicroLED technology that delivers a revolutionary viewing experience with pure black, true color and epic clarity. Ideal for hotel lobbies, VIP suites, conference rooms and more, The Wall redefines what it means to deliver a one-of-a-kind visual experience.
For more information on Samsung’s hospitality products and solutions, please visit the Samsung website.